Frequently Asked Questions
A few quick answers about browsing, purchasing, previews, and getting your music after checkout.
How do I purchase music?
Browse the Johnston Music library, choose the track you'd like, select the purchase option you want, add it to your cart, and complete checkout. Your downloads will be available immediately after your purchase.
What is the difference between a Full Mix and a Full Set?
A Full Mix is a standard recording of the entire song, with all parts included.
A Full Set is designed specifically for learning the song and includes Part Left, Part Missing, Part Predominant, and the Full Mix.
Sheet music is not included with Johnston Music learning tracks. If you need the arrangement or sheet music, please purchase it directly from the arranger through their preferred purchasing method.
Can I preview a track before purchasing?
Yes. Listings with a Preview button include an audio preview so you can listen before deciding whether to purchase.
Can I purchase multiple items at once?
Yes. Add as many available products as you'd like to your cart and check out once for the items in your cart.
How do I get my downloads after I purchase?
After a successful purchase, you'll be taken to a download page with a separate download button for each item you purchased.
A copy of your download links is also sent to the email address you provide during checkout.
How long do my download links work?
Download links are available for 5 days after your purchase. The expiration date and time are shown on the purchase confirmation page and included with your emailed download links.
What if I lose my download email?
If your links are still within their 5-day validity period, the purchase confirmation page provides the same download links immediately after checkout.
If you need help with a purchase or a download that has expired, please contact Johnston Music.
What happens if I cancel checkout?
If you leave checkout without completing payment, no purchase is made. You can return to Johnston Music and try again.
What if I have a problem with my purchase?
We're happy to help. Send us a message through the Contact page with the details of the issue and we'll take a look.
Still have a question?
We're happy to help with anything that isn't covered here.
Contact Johnston Music